Remote Software Access - AquaConnect

Remote Software Access allows you to use select software from any supported computer or device, on or off campus.

Getting started

1. Install and open remote desktop software

Mac: Install Microsoft Remote Desktop from the Mac App Store. After installation, click the magnifying glass in the top right corner, type "Microsoft Remote Desktop", and open it.
Windows: Open the Start menu (bottom left corner), type "Remote Desktop Connection", and open it.

2. Enter server address

Mac: Click on "+" > Add PC. For PC Name, enter: TERMINAL.SCL.UTAH.EDU
Windows: For Computer, enter: TERMINAL.SCL.UTAH.EDU

3. Configure the display

Mac: Click on the Display tab and set Resolution to "1024 x 768".
WIndows: Click Show Options. On the Display tab, move the Display Configuration slider down to "1024 by 768 pixels".

4. Connect to the server

Mac: Click Add to save your settings. Double-click the saved connection for TERMINAL.SCL.UTAH.EDU. For the username and password, enter your University ID (uNID) and password. Click Continue.
Windows: Click Connect. For the name and password, enter your University ID (uNID) and password. Click Login.

5 . Access the software and files you need

You are now connected to a remote Mac desktop. You can launch software from the dock at the bottom or search for software using the magnifying glass in the top right corner.

Because you are connected to a remote computer, you will need to access any files you need through the internet, using browsers on the remote desktop. You can access files via e-mail, Canvas, cloud storage such as UBox and Google Drive, or departmental servers such as Fine Arts.

Remote Mac desktop

  • An internet connection is required while using the remote desktop.
  • Mac keyboard commands such as Command-Q (quit) and Command-W (close window) may close the entire remote desktop.

5. Save your files and log out

When you are done, be sure to save any files you need via e-mail, Canvas, cloud storage, or file server. Click the Logout button in the bottom right of the remote desktop to end your session.

Frequently asked questions

Why is part of my remote desktop black?

Ensure that your client is set to use 1024 x 768 resolution before connecting. See step 3 above.

Why am I unable to connect?

Ensure that your internet connection is working and that you are connecting to the correct server (step 2 above). If you have a firewall on your computer or on a router, you may need to allow TCP port 3389. If you are still unable to connect, please report the issue.

Why can't I access the files on my computer?

Because you are connecting to a remote computer, you will need to transfer any files you need to access via the internet. See step 5 above.

What software is available?

The Available Software list indicates which applications are available remotely in the notes column. Search for "available remotely" to show only these applications. If you would like to request additional software, submit a new software request.

How do I get assistance or report problems?

We offer support during Marriott Library open hours at 801-581-4808 or at the Knowledge Commons desk on Level 2. You can open a ticket with the support team during all hours.